Enhancing Lakeside Resort Amenities – Revamping the beach area at Carinthia Lakeside Resort

Participants step into the role of a resort manager. They closely observe guest behaviour at the revamped beach area during peak hours.
Feedback collection involves informal conversations with guests. Metrics such as usage frequency and duration inform adjustments. The goal is to create a guest-centric, appealing beach experience.

Benefits:
Data-driven decision-making: observation and testing provide actionable insights. Participants make informed adjustments based on real-world data.
Enhanced guest satisfaction: by iterating based on feedback, participants enhance the resort’s appeal. Positive guest experiences drive loyalty and positive reviews.
Operational efficiency: adjustments based on usage patterns optimize resource allocation. The resort becomes more efficient and sustainable.

Attached Files

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25_Enhancing Lakeside Resort Amenities – Revamping the beach area at Carinthia Lakeside Resort (Test phase)_Guideline_BEST	Download