Optimising lift queues at Tyrolean Ski Resort – mind mapping

The purpose of this tool is to enhance problem-solving skills and foster innovation among SME owners and managers in the tourism industry. By applying the design thinking method mind mapping, participants address the challenge of long lift queues at a Tyrolean sky resort and they explore factors affecting queue management and generate innovative solutions.

Participants step into the role of a ski resort manager. They create a mind map, branching out from the central challenge: “Optimizing Lift Queues.” Factors explored include lift capacity, queue management techniques, skier flow patterns, and weather conditions. Participants identify potential solutions by combining sub-factors (e.g., increasing lift speed, implementing virtual queue management).

Benefits:

Holistic analysis: mind mapping allows participants to dissect complex challenges systematically. It encourages a comprehensive exploration of factors impacting lift queues.

Creative ideation: participants generate innovative ideas by connecting related elements. Solutions emerge from considering various angles and connections. Actionable insights: the mind map provides a visual roadmap for decision-making. Participants can prioritize solutions based on skiers’ needs and operational feasibility.

Attached Files

File	Action
25_Optimising lift queues at Tyrolean Ski Resort – mind mapping (Define phase)_Guideline BEST	Download